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OUR POLICIES

  • Salon Uruku does not extend service times or issue refunds for late arrivals. Arriving more than fifteen minutes late for your service may result in the cancellation of your appointment and a fee of up to 50% of the service price may be applied. *If given a courtesy call the stylists may be able to make arrangements.

  • All service sales performed by Salon Uruku are final. Should your outcome not match your expectations, please contact Salon Uruku’s front desk within 7 days of your service date and we will do our best to meet your needs with the proper adjustments.

  • Any new client requesting a color service is required to first book a 15 minute complimentary consultation with a stylist of their choosing. To ensure our clients receive the most favorable outcome, our professionals perform thorough consultations that require client participation and honest feedback.

  • It is our pleasure to provide you with a refund or exchange within 30 days of purchase but we ask that the product be at least half way full and accompanied by the original receipt. If your original receipt is missing we may be able to search your purchase history for proof of purchase. *Product refunds or exchanges are not guaranteed.

  • Salon Uruku kindly requests at least 24 hours notice if you are unable to make your prior scheduled appointment. If prior notice is not given a services fee of up to 100% may be applied to your account. Text, email and phone call reminders are sent out at least 24 hours prior to your scheduled appointment.

Late Policy